PRechnology Logo
Phone iconCall Us
800-816-9850
Email iconEmail Us

Archive for July, 2009

Twitter Etiquette: Ask the Experts

Thursday, July 30th, 2009

When I first decided to do a post about Twitter etiquette, I considered making a list of my own and adding commentary.  But then I decided there are lots of posts out there regarding Twitter etiquette, and it would be better to showcase what some of the Twitter experts have to say on the topic.

Last night on one of my Twitter accounts, I tweeted, “Twitter is an echo-chamber; media that hears for itself.”  There are two dominant characteristics of Twitter that can help you learn how to use it to your advantage.  One is the personal aspect.  People on Twitter want to know you as a person; not a company, a product, or brand.  The second characteristic is like-mindedness.  People on Twitter are looking for people with similar interests.  This means if you run a graphic design business, your Twitter account will most likely be following graphic designers.  If you are a visual artist, you will most likely be following visual artists.

Although Twitter is a personal and like-minded media, it is still media.

What does this mean?  It means that Twitter is a public source of information and entertainment for people.  The earlier you recognize this, the better.  You can increase your influence on Twitter by learning the rules of etiquette and “hearing” for yourself and your followers.  Find out what like-minded people are interested in.  Promote other people’s blogs and Twitter streams.  Network like crazy.  This is the wonderful world of Twitter.  Now for those suggestions from the pros:

PC World

Reconsider the running commentary.

Understand @ replies.

Go easy on the acronyms.

Think about the venue. It’s not okay to Twitter a funeral.

Learn the lingo.

It is acceptable to edit a re-tweet.

Mind the plugs.

Don’t forget: Unlike a Facebook update, a Twitter post can be read by anyone.

Original Article Here

Fast Company

Remember, Twitter is a conversation.

Ask questions; don’t just pontificate.

What part of 140 chars do you not understand?

Some things are better left unsaid. So avoid stream-of-consciousness-blogging via Twitter.

Transparency is vital — just as with any other social media.

Consider quality vs. quantity.

Many users provide links to interesting articles, information, etc.

Use proper grammar.

If people follow you, it’s polite to “follow” them back.

Original Article Here

The Morning News

Watch your ratio (followers to following).

Think twice before twittering in an altered state.

Consider pausing between tweets.

Keep small conversations private.

Accept that some people will use lots of @s.

Be vague when twittering private social events.

Remember everyone can hear you.

What’s rude in life is rude on Twitter.

Try to keep within the character limit.

DMs don’t necessarily require a response.

If you want to stop following someone, stop.

Plug blog posts, events, or products moderately.

Original Article Here

Mashable

Create a user-friendly Twitter ID.

Search for people to follow.

Learn the lingo.

Know who “@” replies to you.

Add your Twitter ID to all of your signatures.

Reach out and say something.

Read the bio of those who follow you.

Share your best information.

Find out who some of the big players are.

Original Article Here

Don’t solicit followers for yourself or your friends.

Don’t publicly thank each of your followers.

Don’t underestimate the power of tracking a trend.

Don’t use up your entire 140 characters with a lengthy URL.

Don’t worry about those who “unfollow” you.

Don’t be afraid to converse with multiple people simultaneously.

Send personal information over DM not @.

DM for longer conversations.

Use DM to correct someone, if at all.

Use DM to make a request from someone.

Original Article Here

You may see some overlap, but that is intended. I want people to see which aspects are emphasized among the experts.  I agree with each of these suggestions, and after reading some of them I even made a few changes.  For example, I added my Twitter URL to my email signature.

One issue I would like to mention is tweet volume. Many experts suggest you space out your tweets and that you don’t over-tweet.  I think every Twitter user has fallen into a pattern of over-tweeting from time to time, and it’s important to be aware of.

Twitter streams like the New York Times and Jet Blue are going to be posting a high volume of tweets.  Depending on your aspirations on Twitter, you may want to consider whether you see yourself as a casual tweeter or if tweeting is an integral part of your marketing strategy.  Personally, I send out a lot of interesting links on my account and I tweet up to 20 posts a day.  This may irritate some of my followers, but the great majority really enjoy the media I am providing.  Therefore, I suggest defining your role and maybe even polling your followers, asking them whether they are comfortable with your volume of tweets.

If you’re still getting your feet wet and want to learn more about Twitter for your business, check out this post, “Three Twitter Apps to Expand your Reach.”

Article Marketing: The Breakdown

Tuesday, July 21st, 2009

With hundreds of article marketing sites on the web, you’re probably wondering which ones are the best for your company.  Article marketing, like free press release distribution, can help to expand the base of your social media and public relations campaign.  Some sites like eZineArticles.com have a higher Page Rank, some are user-friendly in regards to formatting, some take unusually long wait times to gain acceptance to your article, and others are just downright torture.  We also recommend that you do not use article syndication services.  Submitting your articles to hundreds of lesser known distribution sites is less effective then hand-submitting to five or ten high Page Rank sites.  If you use a syndication service you run the risk of your articles being picked picked up as spam, which will hurt your marketing campaign.  Here’s the PR-echnology Article Marketing Breakdown.

The Easiest

If you want to spend the least amount of time submitting articles to websites, here are the two we recommend.  Keep in mind that Scribd.com and Docstoc.com are do-it-yourself publishing platforms, which means no wait times for article acceptance.  You upload your article and voila! it’s ready for the public eye.

logo_contrast

Scribd ( PR 8 ) is my personal favorite. The company calls itself the “largest social publishing company in the world — the website where more than 60 million people each month discover and share original writings and documents.”  You will receive exposure to your article on this site if you do two things.  1.) Use precise tags for your documents, a good description, and put the article into the proper category.  2.) Join groups that relate to your industry and post your articles to those groups.  Scribd requires some effort on your part to promote the article to related groups.  Considering how easy it is to upload and distribute articles, however, this additional task is well worth the effort.

DocStoc

Docstoc (PR 6) is more or less the same as Scribd.com, except for professional documents.  You may find that the categories at Docstoc fit your social media objectives better than those at Scribd.  The main categories are:  “Legal, Business, Personal Finance, Education, Jobs and Careers, Tax, Real Estate, Current Events, Politics and History.”  You can showcase multiple documents via your website and blog using the custom “DocShots” code.

The Best Exposure

Ezinearticles

Ezine articles (PR 6) is one of the original article submissions sites and is considered by many to be the best.  Ezinearticles.com delivered the most traffic to my articles, and also back to my sites; but it took awhile for me to enter the pipeline.  Meaning, the more articles you submit, the quicker they seem to get approved.  That’s usually because you’re still learning what you can and cannot do in your articles.  For example, Ezinearticles is very strict on self-promotion and linking to your own sites within the article.  But building a reputation on this site pays off.  As an “expert author”, visitors can easily browse your collection of previously written articles and check out your profile.

Go Articles

Go articles (PR 6) provides a nice balance of ease-of-use and higher-than-normal exposure.  The articles you submit are usually indexed in the database within one day, and I’ve never had a problem getting an article accepted here.  According to the site, “Posted articles are seen by hundreds of newsletter publishers and site owners looking for free content, providing much greater exposure than an article might normally receive” and “Posted articles are downloaded daily by visitors to GoArticles, exposing your links, services and/or products to a targeted and interested audience.”

Article Alley

Article Alley (PR 5) attracts a good deal of traffic. The most popular articles are placed in their own section, which increases traffic further if you are selected.  In addition, your article may be published to a number of information sites connected with Article Alley.  The editing features on the site are basic, and when I was using the service, I had some trouble retrieving articles that I’d already written.

Article Biz

Article Biz (PR 6) has a huge selection of categories and sub-categories and a significant amount of incoming traffic.  The simple page layout and easy navigation has separate sections for featured articles, most viewed articles, recently added articles, and article comments.  Articles can also be rated.

May not be worth your time

buzzle

Buzzle (PR 5) boasts “a dynamic network of authors and content contributors who we proudly refer to as our Intelligent Life on the Web.”  This may sound good in theory; the problem is getting your articles accepted.  If you don’t have a lot of time on your hands for registration, and then waiting for acceptance,  you might want to skip this one.

isnare

iSnare article (PR 6), like Buzzle, offers a good deal of exposure, but the process of getting your articles accepted is almost not worth the effort.  I received the longest wait times for article acceptance from iSnare.  Keep in mind that you have to register to most of the article sites listed above.  After you register you’ll need to spend at least 15-20 minutes formatting your article to meet the restrictions of the submission site.  If there’s a chance you’ll never hear back from anyone, you’re better off submitting your articles elsewhere.

One final note on linkbacks. There are three possible places on most article sites for you to include linkbacks to your site.  When choosing a submission site, you want to determine if you have one, two, or all three of these options.  The first place is your author profile.  The second place is a bio section at the end of your article.  And lastly, you can usually put linkbacks into the body of the article.  Article sites, however, tend to discourage more than two or three self-promotional links within the body.

Good luck!  And remember you can always consult with PR-echnology on the best article marketing options for your business.

10 Ways your Business can learn from the Attention Economy

Thursday, July 16th, 2009

Information may be free these days, but two important resources are dwindling fast: time and attention.

Herbert Simon, an American economist and psychologist, first articulated the concept of the “attention economy” in 1971.  He wrote: “Hence a wealth of information creates a poverty of attention and a need to allocate that attention efficiently among the overabundance of information sources that might consume it”.

Definitions and theories about the attention economy have evolved since then, and today the concept is continually talked about in business, PR, and social media websites and magazines.

How should a business strategically position itself in the attention economy? Let us look at two key distinctions of this concept.  The first distinction is based on choice.  According to ReadWriteWeb, a popular web technology site, the consumer can choose where their attention is “spent”.  The second distinction is relevancy.  The information must be relevant to the consumer’s interests, or he/she will go elsewhere.

Source:  ReadWriteWeb
Source: ReadWriteWeb

The attention economy is niche-based, concentrated on personalized news, information, and goods or services.  Businesses that closely monitor online statistics, regularly modify ad campaigns based on those statistics, and participate in the active cultivation of a community around their sites, will already have some key insights into what people are paying attention to.  A business has to ask itself, “What makes people stick around?”  These insights will serve as the foundation for the best public relations and marketing strategies.  In other words, listen to your consumers.  Listen hard!

The battle to secure the most online attention is only bound to get more competitive.  As Jon Fine from BusinessWeek writes, “the monetization of attention—audience–is harder online.”

1.  Provide a satisfying experience for consumers. Without a satisfying experience, consumers will not return to your site.  Offer recommendations, special offers, and networking opportunities. (1)

2.  Free content is expected, so have lots of it. Think of your business as a personalized media outlet—videos, blog posts, press releases, articles, news updates, tweets, etc.  Your marketing efforts are a blend of free information and products/services, and possibly even free “tools” or applications.

3.  Protect consumer information. You don’t want to end up with people bad-mouthing your business practices on Twitter or any other social media network.  Be sure to maintain the privacy of your consumers. (2)

4.  Create a filter that has value. Digital culture expert, Kevin Kelly, writes:  “When there are millions of books, millions of songs, millions of films, millions of applications, millions of everything requesting our attention — and most of it free — being found is valuable.” Your business can act as filter for consumers and other businesses.  Select the most important issues to review and analyze.  People on the web need you to filter information for them; they need you to tell them, “This is important.”

5.  Avoid practices that even resemble spamming. With millions of spammers bombarding us every day, you want to eschew “information pollution” as a business.   Your reputation depends on it.

6.  Social networking is key. Networking is becoming the single most important factor in business.  Our network of relationships is now determining whether or not we get business deals, clients, or employees.  The social networks like Facebook, LinkedIn, and Twitter offer a way to develop a wide range of diverse contacts for your business.

7.  Measure online attention to your sites. Follow statistics closely and adapt your marketing strategies based on your findings.  Attention strategies must be constantly updated to adapt to user flows and click-through ratios.

8.  Build a social community around your business. You’re going to need a community of followers and fans to energize the base of your business.  Followers and fans of your products create the ongoing attention you’ll need to survive and ultimately prosper.

9.  Manage your friends and fans. The more acquaintances you have on Facebook and Twitter, the more people you have to manage.  This produces a drain on your ability to do other things.

10.  Focus on relationships. Relationships come before sales; relationships matter in the attention economy.

To read a related post on the changing landscape of Public Relations click here.

The Changing Role of Public Relations: Community Cultivation

Sunday, July 12th, 2009

The changing role of public relations is in the news again with an outstanding article in The New York Times Sunday Business Section for Sunday July, 5, 2009.  “Spinning the Web:  P.R. in Silicon Valley,” talks about the impact of social media and social networking in public relations and how these new business practices are actually shaping the success or failure of start up companies in Silicon Valley.  You don’t have to be a start up in Silicon Valley to know that the same truths hold for elsewhere in the world of public relations.  Newspapers and magazines used to be the gatekeepers of publicity for companies, but now social media and social networking is changing all of that.

We created PR-echnology to harness the power of social media for small businesses.  We are steeped in ideas, practices, and experience that leads to the most important thing about the new PR:  community cultivation.  In this blog post, I’ll review The New York Times article and another exemplary article by Brian Solis, the Principal of FutureWorks, an award-winning PR and New Media agency in Silicon Valley.  Solis was interviewed for The New York Times article and he responds to it on his blog by clearly stating what he believes is the essential character of the new PR.

First, some highlights from “Spinning the Web:  P.R. in Silicon Valley”:

This is the new world of promoting start-ups in Silicon Valley, where the lines between journalists and everyone else are blurring and the number of followers a pundit has on Twitter is sometimes viewed as more important than old metrics like the circulation of a newspaper.

In the new world of social media, P.R. people must know hundreds of writers, bloggers and Twitter users instead of having six top reporters on speed dial.

Despite all these new channels, Ms. Burke says it’s still essential to know which mainstream publications to approach.

The Times article excels in bringing attention to three new changes in public relations.  (1)  The people with the most influence are not always who you would expect.  A journalist and a popular blogger may now be on the same footing when it comes to publicity.  (2) Social networking is essential to the new PR.  A web of connections to influential people in diverse areas and niches often serves as a greater advantage than knowing a couple reporters or news agencies.  (3) Power users on social media platforms such as Twitter must be reckoned with and utilized.

It’s important not to get so excited about the new PR that we forget the old one.  Mainstream publications still play a role, but that role is becoming more limited and less of a monopoly.

Brain Solis, who was interviewed for the Times article, revealed on his popular blog, P.R 2.0, that he felt the article missed the point.  He praised the article for featuring PR professionals “who are helping to usher in a new breed of corporate communications,” but underscores that “PR is undergoing a much more significant renaissance that receives almost zero attention in this article.”

Solis has a nuanced understanding of the impact of social media on public relations. He actually looks at PR from the point of view of a technology analyst.  His response to the Times article illustrates this fact.  He believes the new PR aims to equalize the spikes and valleys (of media/consumer attention) which occur as a result of traditional publicity strategies.  The problem with traditional PR, Solis argues, is the focus on news and events.  This leads to a spike in attention, and then a drop off.  Solis sees the role of the new PR, or PR 2.0, as equalizing the distance between the spikes and valleys, while at the same time building “communities of power users who will extend the story across multiple networks”.

It’s the difference between a campaign mindset and one of community cultivation.

It’s the difference between a campaign mindset and one of community cultivation.

The single most distinguishing factor of the new PR is not technology, as one would assume, but people.  Solis writes, “This is about putting the public back in Public Relations, nothing less, nothing more.”  Therefore, community cultivation is seen as the most effective public relations strategy with the best long term results.  By cultivating a community around a product, brand, or website, you avoid the pattern of spike and valley with news and events.  Essentially, the conversation never ends and the public relations strategy is ongoing.

Solis writes:

Every launch or news strategy should be supported by an ongoing program of community building and influencer engagement from the a-list all the way to the Magic Middle (the group of people who reach and impact peers of potential and existing customers and decision makers through blogs, twitter and other social networks).

With this new insight into public relations, we can move forward with PR and marketing strategies that tap into the social web and use it to form long-lasting bonds with consumers.  PR-echnology is at the cusp of these changes, bringing our clients into direct contact with the communities that support them.