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Posts Tagged ‘facebook’

The Importance of Social Media With Small Business

Tuesday, March 23rd, 2010

Social media can benefit small businesses by building relationships with their customer base and establishing brand loyalty. Through Twitter and Facebook, companies can interact with their customers, followers and fans. The process can act as a customer service platform, establish small businesses as authorities in their field, as well as provide a network of support, advertising and even add value for the small business through customer feedback, and surveys.

Using Social Media for Market Research
Social media can aide in market research by taking advantage of your follower or fan base to interact in such a way that would bring insight into your companies service or brand. Through interaction, surveys and other means, you can discover what marketing techniques work or don’t work that your business can either keep or start implementing. Looking for any trends in fan or follower base will also help give you insight towards the type of people your company attracts and your market niche. Join other company social networks and see what others are up to. Study what others have done in social media that have already been successful. What are ways you can do something similar?

Google Analytics
Google analytics is a web blogging tool that gives detailed statistics on web site traffic, allowing individuals to discover what works and doesn’t work in blogging topics, and information. What is the audience most interested in? Google analytics can help. What keywords are people searching to get to your company blog? This information can help businesses tailor topics to focus on and what will have more mass appeal.

By joining the social media ranks, your company can firmly establish itself in leading trends not only in their market, but in the 21st century digital age. PRechnology can help you reach a wider audience through social media.

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Facebook Fan Pages vs. Facebook Groups

Sunday, January 3rd, 2010

In my previous post, I write about the advantages of social media marketing for your business on Facebook. Here, I will focus on the differences between Facebook fan pages and Facebook group pages and any advantages or disadvantages from a business perspective.

The differences between Facebook fan pages vs. Facebook groups are minor, but one of the main advantages to Facebook fan pages is indexing. Fan pages are accessible to the public and can be picked up via search engines. This means that fan pages have a greater chance of being noticed and will show up on your friend’s feeds when you join. Group pages can only be seen via Facebook and does not have public access. While that makes it harder to search, group pages have the viral advantage of being able to send or invite your friends to join; a feature that fan pages do not have.

Another feature unique to group pages is sending private messages. An administrator has the ability to send messages directly to a member’s inbox, while Fan pages can only send messages that show up on the notification bar on the bottom right hand corner of your web browser. While the notification bar alerts you when a new notification is up, users often ignore the feature due to unwanted or unnecessary “spam” messages that often clog up the notifications.

So which option is better for business and social media marketing? While most of the basic features are the same, the key differences between fan pages and groups are major enough to warrant an examination. Fan pages are more versatile because you can connect your blog rss feeds to automatically syndicate, and add web applications. Administrators are not known publically and fan pages do not connect with the administrator’s personal account. The fan page can be seen more like an entity rather than an individual. This makes it more attractive for celebrities, brands, and businesses, who may hire someone to manage their accounts. Fan pages also do not have a member limit while group pages cap out at 5,000.

In summation, fan pages are the better option for social media marketing and a businesses web presence, but groups can work great for smaller ventures related to a more specific cause or social media campaign, such as marketing an event.

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How To Use Facebook for Business

Thursday, December 17th, 2009

As we’ve already covered, social media marketing is all about connecting with your audience, as opposed to selling products. Think of it as a conversation. The more web presence your brand or business has, the more avenues you have towards conversing with potential customers. Brand awareness, customer service, and engaging with your customers should be your primary focus, but how can you turn that into sales?

Vanity Address

Once you’ve created your Facebook page, you can apply a vanity address that reflects your business name. Use this vanity URL when linking your Facebook page on your blog and/or website. This ensures that your social media marketing campaign is established and credible.

Join the Conversation

Add status updates that provide useful links and content related to your business. Social media marketing is about engaging with your market niche and talking to them on their level, like friends. One of the best places to network in a real world environment is through parties, and social events. Not everything should be about business and finding people through parties establishes your trust as a friend first and business second. Think of Facebook as an online party. You can’t build trust by being aggressive on selling. Talk to your potential customers as friends and the sales will come naturally.

Fan Pages, Group Pages and Events

Part of your social media marketing campaign can include the creation of fan pages, group pages or events. This is another tool to build community around your business and connect with your audience. Create an event page when marketing an upcoming event and use fan pages or group pages to keep people updated on your business.

Facebook Ads

Facebook ads are a cheaper alternative to marketing your business. What’s smart about social media marketing through Facebook is that you can use profile information to your advantage by using keywords, age brackets, etc. to market to specific audiences. Through the very nature of Facebook pages, businesses can use target marketing to successfully advertise to specific users.

With these general tips, you can start to build your Facebook web presence in no time. If you decide setting up a Facebook page is too hard to maintain, or would like assistance with your social media marketing, we can gladly help. Are you ready to join the conversation?

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Social Media Marketing Overview

Friday, October 30th, 2009

Prechnology is a social media marketing firm based in Scottsdale, Arizona. We specialize in directing targeted traffic through social media and are constantly staying on top of the latest trends. The purpose of this blog is to instruct you on how to make social media work to your advantage. All of the information is free, and we encourage you to use it! If you would like us to handle your social media campaign, please visit our contact page.

I’ve been writing posts on the Prechnology blog since May 2009. I’ve decided to provide readers with a social media marketing overview based on these blog posts.

Blog Marketing

Having a blog on your business website is essential. In order to drive traffic to your site, you will need fresh content. What kind of content is best for your business? Be an expert in your industry and write about what you know. Provide updates on your business, partnerships, and development plans. A corporate blog is the bridge between the consumer and the company. A corporate blog puts a face on the company. There is a personal quality to blogging. There is an interactive element. You want to engage your readers, answer their questions, and lead them in the right direction. Learn more about blog marketing here.

Twitter

After you set up your blog, create a Twitter account for your business. Twitter is becoming the biggest form of online communication since email. Think of your Twitter stream as a mini-blog. You provide the same updates about your business but in shorter form. One of the differences between Twitter and blogging is that Twitter has an even higher level of engagement among users. You will get to know your followers. You will build a community around your interests.

An environment of mutual promotion is a key element to the social web, and Twitter is where this happens the most. Everyone has their own company, website, or service; and they will support yours if you support theirs. The momentum that gets created between recommendations and suggestions creates an even larger community of followers. Learn more about Twitter here.

Facebook

Facebook has recently made some significant changes that can dramatically expose your products and services to new people. First, you will want to make sure you have a Facebook account. Next, consider making a Facebook fan page for your business. With a fan page, people can join your company page. Think of a Facebook fan page as a mini-site or hub page for your business. There are several ways to integrate Twitter and Facebook, so instead of having to post to both sites, you only have to post to one. Learn more about Facebook here.

Social Bookmarking

Get involved with sharing links and bookmarking links of interest to you. News is rapidly becoming more personalized in the Internet Era. Social media bookmarking sites like Reddit, Twine, Social Median, Digg, Delicious, and StumbleUpon allow you to find the information that matters most to you on the Web. Use these sites to save webpages and to promote your own site. Build an interest community on your favorite social bookmarking site. This involves “friending” people and joining groups.

Flickr

Flickr is the most popular image bookmarking site on the Web, but it’s also a place to upload photos of yourself, your family, or your business. Image search dominates a large portion of the social web, and therefore it’s good for traffic. You can tag your images with relevant keywords such as “POP Display”, depending on the products you sell. Always make sure that you place a link back to your website on any image you upload. This makes it easy for people to find your website. Flickr is also a place to join interest groups, and add other people’s images to your own collection. Dive in!

Article Marketing

In addition to creating blog posts, you may want to consider writing articles and submitting them to various article sites. Articles are meant to be informative. They tend to be niche-based as well. If you think you have some valuable information to offer about a given industry, submitting articles can drive traffic to your site. At the bottom of your article is a place to put your bio and information about your company. Learn more about article marketing here.

Link-building

Last but not least, link-building involves every topic I’ve just covered. Your blog will contain internal links back to your company pages. Your Twitter stream will have links to your blog or website. Similarly, you can posts links to your site on Facebook. And social bookmarking is all about bookmarking links to your latest blog posts. But remember not to overdo it. When people on Facebook or Twitter see that all your links go back to your own site, they might take you for a spammer. It’s best to provide a balance of links to other sites and your own.

You’ll also want to build links on other websites. Sometimes you can do this by asking to do a link-exchange, but more commonly it will be something you post on your blog that really grabs people’s attention. They may bookmark your post, subscribe to your RSS feed, or even better, they may put your site on their blogroll.

The social web revolves around mutual interests. People will want to link to your site if they share the same interests as you.  Learn more about link-building here.

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Common Question: How much Social Media is Necessary?

Wednesday, June 17th, 2009

As a public relations company that specializes in social media, we are often asked about the various services we provide from Twitter to corporate blogging to Facebook, “What is it?  And do we need it?”

The purpose of this post is to explain the value and growing importance of social media for your business, as well as suggesting the necessity of it in the near future.  About five years ago, before blogging became really hot, social media was virtually unknown to the mainstream.  Fast forward to today when you hear about Twitter on the news, and how just last Friday Twitter played a major role in Iranians protesting the presidential election.

Social media can no longer be characterized as a collection of social networks used by a subculture of “computer” or “tech” people.  Naturally, the younger generations embraced social media first through the explosion of Facebook.  New services were developed such as Flickr that became indispensable to anyone wanting to organize and share photos over the web.  And now an older generation of users is quickly become proficient in the new social technology of Twitter.

Twitter’s edge over other social media–at this point–seems to be its cross-functionality with smart phones.  You don’t need a laptop computer to use Twitter, which dramatically increases its user volume.  People can send tweets over their phone and read their updates as well.

To answer the question, “What is it?  And do we need it?” I’ll say the following.  If you have plans to continue providing services or products over the Internet, then at the absolute least you should have a blog.  By having a blog connected to your main site, you allow visitors to get to know you and respond to you.  The comment feature on blogs creates a “dynamic” page, which generates more traffic than a “static” page.

Furthermore, a blog can be used in a number of ways.  You can publish press releases on your blog, announce a new product line, or ask customers their opinions.  When it comes to search results, your blog will appear in Google or Yahoo! if you have it properly configured for specific keywords.  That’s what we do here at PR-echnology.  We make sure your business gets discovered.

If you’re feeling ambitious, then I would definitely suggest a Twitter account for your business.  No, this is not necessary, but it will generate traffic.  It may even generate more traffic then your blog.  TechCrunch, a popular Silicon Valley tech news site, recently reported that next to Google, Twitter is now their second largest source of outside traffic.

PR-echnology has found the very same thing to be true with Twitter accounts that we set up for our clients.  Twitter generates the second largest amount of outside traffic to these websites; the first being Google.

What is Twitter? If you want to know about what Twitter is and how you can use it to your advantage, check out this post, “Twitter is for Sharing, not Selling”.

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How do I Create a Facebook Page?

Tuesday, May 26th, 2009

In my first post, “Social Media Means Connecting with Your Customers,” I talked about the importance of “getting involved” and “engagement” with your customer base.  This involvement is essentially creative marketing.  You’re going to have to come up with new, creative ways to engage your audience; and the ingenuity of these ideas will determine the success of your campaign.  Remember, your job is (A) to show involvement yourself and (B) get your customers involved.  There are hundreds of strategies to engage your customer base from YouTube videos, to contests, to polls, to giveaways.  But you want to create a social media campaign that reflects your company’s image and also draws in large numbers of targeted customers.  One of the big questions you want to ask yourself before launching a social media campaign is, “Do I want to direct people to a corporate website or a hub page, such as a Facebook fan page?”

Mashable journalist, Adam Ostrow, writes:

You’re probably already noticing it – business cards containing Twitter usernames as opposed to domain names, bands promoting their MySpace profile instead of their own website, and even ad campaigns directing people to participate in a social media rather than visit a branded website.

In the article, “Is Social Media Making Corporate Websites Irrelevant?” Ostrow examines the social media campaign by Vitamin Water which centers around a fan page on Facebook and the poll question:  “Which athlete is the NBA’s top player:  Kobe Bryant or LeBron James?”

Vitamin Water ultimately made the decision that sending people to its Facebook Fan Page was smarter for business than sending them to the corporate website.  Why?  Ostrow gives some answers.

  • Facebook has 200 million active members and is the largest social media platform.
  • The page has social media features, such as a poll and built-in wall posting, which increases participation and involvement.
  • The “fan” system of Facebook is viral.  Once your friends become fans, their friends become fans, and so on.
  • After the poll about the NBA’s top player is over, the page will still have all of those fans and the company can continue to engage with them.

9 Easy Steps to Creating a Facebook Page

  1. To create a Facebook page for your business, go to this url.
  2. Next you have to decide which category is best for your business.  Take some time with this.  Always keep in mind your target audience.
  3. Now put in your business or product name and click “Create Page”.
  4. Enter a short description of your business or website address.  Use keywords that a large audience can identify with.  Upload your logo or a representative image for your business.
  5. Click on your business name in the top left corner and then click “publish this page”.
  6. From your new profile page, click “Add to my products”.  Now you are the first “fan” of your business.
  7. Once you’ve become a “fan” of your business, your friends on Facebook will also see a message in their home page.
  8. You can also suggest your page to friends under the image/logo on your page.
  9. You can also promote your Facebook page with an Ad under the image/logo on your page.

If you decide that creating a Facebook page is too much trouble or too hard to maintain, we will gladly set one up for you.  Just ask.

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