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Posts Tagged ‘social media campaign’

Facebook Fan Pages vs. Facebook Groups

Sunday, January 3rd, 2010

In my previous post, I write about the advantages of social media marketing for your business on Facebook. Here, I will focus on the differences between Facebook fan pages and Facebook group pages and any advantages or disadvantages from a business perspective.

The differences between Facebook fan pages vs. Facebook groups are minor, but one of the main advantages to Facebook fan pages is indexing. Fan pages are accessible to the public and can be picked up via search engines. This means that fan pages have a greater chance of being noticed and will show up on your friend’s feeds when you join. Group pages can only be seen via Facebook and does not have public access. While that makes it harder to search, group pages have the viral advantage of being able to send or invite your friends to join; a feature that fan pages do not have.

Another feature unique to group pages is sending private messages. An administrator has the ability to send messages directly to a member’s inbox, while Fan pages can only send messages that show up on the notification bar on the bottom right hand corner of your web browser. While the notification bar alerts you when a new notification is up, users often ignore the feature due to unwanted or unnecessary “spam” messages that often clog up the notifications.

So which option is better for business and social media marketing? While most of the basic features are the same, the key differences between fan pages and groups are major enough to warrant an examination. Fan pages are more versatile because you can connect your blog rss feeds to automatically syndicate, and add web applications. Administrators are not known publically and fan pages do not connect with the administrator’s personal account. The fan page can be seen more like an entity rather than an individual. This makes it more attractive for celebrities, brands, and businesses, who may hire someone to manage their accounts. Fan pages also do not have a member limit while group pages cap out at 5,000.

In summation, fan pages are the better option for social media marketing and a businesses web presence, but groups can work great for smaller ventures related to a more specific cause or social media campaign, such as marketing an event.

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How To Use Facebook for Business

Thursday, December 17th, 2009

As we’ve already covered, social media marketing is all about connecting with your audience, as opposed to selling products. Think of it as a conversation. The more web presence your brand or business has, the more avenues you have towards conversing with potential customers. Brand awareness, customer service, and engaging with your customers should be your primary focus, but how can you turn that into sales?

Vanity Address

Once you’ve created your Facebook page, you can apply a vanity address that reflects your business name. Use this vanity URL when linking your Facebook page on your blog and/or website. This ensures that your social media marketing campaign is established and credible.

Join the Conversation

Add status updates that provide useful links and content related to your business. Social media marketing is about engaging with your market niche and talking to them on their level, like friends. One of the best places to network in a real world environment is through parties, and social events. Not everything should be about business and finding people through parties establishes your trust as a friend first and business second. Think of Facebook as an online party. You can’t build trust by being aggressive on selling. Talk to your potential customers as friends and the sales will come naturally.

Fan Pages, Group Pages and Events

Part of your social media marketing campaign can include the creation of fan pages, group pages or events. This is another tool to build community around your business and connect with your audience. Create an event page when marketing an upcoming event and use fan pages or group pages to keep people updated on your business.

Facebook Ads

Facebook ads are a cheaper alternative to marketing your business. What’s smart about social media marketing through Facebook is that you can use profile information to your advantage by using keywords, age brackets, etc. to market to specific audiences. Through the very nature of Facebook pages, businesses can use target marketing to successfully advertise to specific users.

With these general tips, you can start to build your Facebook web presence in no time. If you decide setting up a Facebook page is too hard to maintain, or would like assistance with your social media marketing, we can gladly help. Are you ready to join the conversation?

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Three Twitter Apps to Expand Your Reach

Tuesday, June 23rd, 2009

As a Web 2.0 marketing company, Twitter continues to amaze us with its myriad ways to create publicity. Part of what makes Twitter so fascinating is its evolution through countless new Twitter applications. Like Facebook, Twitter is open API, meaning anyone can create a program that enhances the basic Twitter functions. New Twitter applications are developed every week, if not every day. Entrepreneurs and start-ups have gone in many interesting directions with what Twitter can do, increasing the power and scope of the original Twitter application.

Here are three Twitter applications that we use here at Prechnology:

1. HootSuite

I have personally tried nearly a half-dozen Twitter platforms.  Some of these include Nambu, Twhirl, TweetDeck, and Seesmic Desktop.

Twitter platforms have many features and benefits that add dimensionality to the Twitter experience, and everyone seems to have a personal preference.  Twhirl, for example, creates an “instant-messaging” feel to twittering.  Seesmic and Nambu are both excellent platforms with multiple “panes” that you can rearrange according to your viewing preference.

Tweet Deck was the platform that I first fell in love with, probably because of its sleek look.  By dividing your tweets into columns (@comments, live feed, and direct messages), each of these platforms helps to simplify the activity of twittering.  When your number of followers reaches a certain point, I would say it’s almost impossible to continue using Twitter without one of these platforms.

But it turns out my favorite Twitter platform is HootSuite.

There are several reasons why I prefer HootSuite over the others.  HootSuite was created as a Twitter platform for multiple accounts, while some of the other platforms, like TweetDeck were not and are only adding functionality for multiple accounts right now.

If you’re running more than one business on the web, I would suggest a separate Twitter account for each business. HootSuite is the ideal platform for multiple accounts because you can toggle between accounts while remaining on the same page, in the same window.  You can also post simultaneously across selected accounts.

Using Nambu and Seesmic I had a very over-stimulated experience that I didn’t particularly like.  In addition, I felt that these platforms were slower to send tweets and upload feeds.  With HootSuite, I quickly shoot responses to each of my followings and toggle the various accounts rather easily.  I can “star” comments by users and return to them later.  “Star” comments appear in a separate column.

Lastly, and perhaps the coolest thing about HootSuite, are the statistics.  Statistics are important for social media campaigns and if you run a business on the Web you’re going to want to know how much traffic your Twitter account is driving to your website.

On HootSuite, you can use the ow.ly shortener to create links and track the hits on each link you post.  This feature provides you with a feedback loop for your campaign.  You can see the exact amount of popularity for each of your links; and you can find out which links drive traffic and which ones don’t.

2. Twollo

Twollo is a godsend of a Twitter app.  Basically it allows you to focus your Twitter campaign.  The service runs an automated search of every Twitter conversation based on keywords you choose.  All of this happens in the background and goes on without you.  All you have to do initially is  enter the keywords into the system and Twollo will add you as a follower to anyone who uses those keywords. This ingenious service will ultimately create a targeted following for you.

Even though Twollo adds you as a follower to each new conversation it finds, about half or more of the Twitter users will follow you back. Through casual conversation and tweeting, you’ll discover more about your followers.  Followers are essential to your social media campaign because they will re-tweet your posts and ultimately serve as your “marketing friends”.  I would say as long as your followers feel that they are interacting with a real person, they’ll continue to support you.

Twollo has a basic service that is free, but for $7 for one month or $5 per month, you can create a priority account.  I recommend the priority account.  With priority, the Twollo system will add many more followers based on the keywords you’ve choosen.  This also means you will receive nearly 10x as much traffic to your Twitter page compared to the free Twollo service.

3. Huitter/Mutuality

Not everyone will follow you back, however, and this is where the last Twitter app comes in handy. Huitter/mutuality enables you to bulk follow everyone who follows you and bulk unfollow everyone who doesn’t. Depending on how many followers Twollo is adding to your account, you will want to regularly eliminate those people who are not following you. You will also want to follow those who are following you.

So are you really following anyone?

Your main objective is to increase publicity for your business. The only way to do this is to build relationships with followers by diversifying your tweets and sending cool links. You don’t really need to follow anyone unless of course you want to.

From a public relations standpoint, they are following you and you are trying to increase your targeted followers.  To learn more about the importance of social media for your business, check out this post.

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